Refunds and Returns Policy

Overview

Upon receiving your order, if you decide that you no longer want it, you are entitled to return your order (this does not apply to products made to order like tinctures or loose herb prescriptions) with in 14 days of receipt. Please contact us before doing so via email: clinic@drjess.co.uk. You will be entitled to a full refund, provided that the product is in resalable condition in its original, undamaged packaging. We may also be able to accept returns after the initial 14 days of receipt, at our discretion.

If your goods are faulty, please contact us at your earliest convenience. You can contact us using the above-mentioned contact details. If you contact us within 30 days of receiving your order, you will be entitled to a full refund.

If there are discrepancies with your order, please contact us at your earliest convenience. You can contact us at the above-mentioned contact details. If you contact us within 30 days of receiving your order, you will be entitled to a full refund or we will endeavour to fulfil your order, providing stock allows.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at clinic@drjess.co.uk.

Shipping returns

To return your product, you should mail your product to:
1st Floor
The Back Clinic
Poynton
Stockport SK12 1LA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at clinic@drjess.co.uk for questions related to refunds and returns.