Refunds & Returns

Upon receiving your order, if you decide that you no longer want it, you are entitled to return your order (this does not apply to products made to order like tinctures or loose herb prescriptions) with in 14 days of receipt. Please contact us before doing so via email: thenaturaldoctor.me@gmail.com. You will be entitled to a full refund, provided that the product is in resalable condition in its original, undamaged packaging. We may also be able to accept returns after the initial 14 days of receipt, at our discretion.

If your goods are faulty, please contact us at your earliest convenience. You can contact us using the above-mentioned contact details. If you contact us within 30 days of receiving your order, you will be entitled to a full refund.

If there are discrepancies with your order, please contact us at your earliest convenience. You can contact us at the above-mentioned contact details. If you contact us within 30 days of receiving your order, you will be entitled to a full refund or we will endeavour to fulfil your order, providing stock allows.